Property Portal How-To Guides

How to Add Gate Schedules to Your Intercom
Gate Schedules allow you to adjust when your community’s gate is physically open to residents and guests and when it closes (requiring access credentials fo...
Mon, 5 Jun, 2023 at 11:01 AM
How to Get Support
Every property using GateHawk’s products has the ability to contact GateHawk’s Support team for a variety of issues. If you’re needing assistance from our S...
Tue, 6 Jun, 2023 at 12:50 PM
How to Manage Property Staff Members
As a property administrator, you have the ability to add and remove staff members from your Property profile.  Adding a new Staff Member Click the St...
Tue, 6 Jun, 2023 at 12:56 PM
How to Manage Tenants
As a property staff member, you have the ability to add and remove tenants from your Property profile.  Adding a new Tenant Member Click the Tenants ...
Tue, 6 Jun, 2023 at 12:54 PM
How to Manually Reset Property Staff Passwords
If the need ever arises, you can force reset a staff member’s password using the GateHawk Property Web Portal.  Resetting a Staff Member’s Password To ...
Tue, 6 Jun, 2023 at 1:17 PM
How to Reset a Resident’s Gate Access Code
As a property staff member, you can reset residents’ unique access codes should the need arise. However, keep in mind that residents can’t reset their codes...
Thu, 1 Jun, 2023 at 12:46 PM
How to Use Access Logs
As a property admin or staff member, you have the ability to view the access logs of all the video intercoms on the properties.  Locate the Access Logs pag...
Fri, 3 Jun, 2022 at 2:52 PM
How to View Agreements & Policies
As a property administrator, you are required to agree to terms outlined in various documents before you utilize any of GateHawk’s platforms. Viewing these ...
Thu, 2 Jun, 2022 at 5:37 PM