As a property staff member, you have the ability to add and remove tenants from your Property profile.
Adding a new Tenant Member
To add a new tenant:
- Click the Units tab in the main navigation bar
- Click the desired Unit to which the tenant will be added
- Click the Add Tenant button in the top right corner of the page
- Enter the tenant’s details into the form (you’ll need to complete all of the required fields to continue)
- Select whether or not this tenant’s information will show up in the video intercom directory using the Enable Directory Listing toggle
- Click + Add Credentials to add a physical credential if your property uses key cards or fobs
- Click Add Tenant & Send Invite
Once the form has been submitted, the Tenant will receive an invitation to download the GateHawk Resident App.
Editing an existing Tenant
- Click the Units tab in the main navigation bar
- Click the Tenants tab on the Units page
- Click︙(More Options) next to tenant whose information you’d like to edit
- Click Edit Tenant
- Make any necessary changes
- Click Save Tenant to save your changes or click Cancel to undo your changes
Removing a Tenant
Removing a tenant will immediately revoke their access credentials as well as their guest’s access credentials.
- Click the Units tab in the main navigation bar
- Click the Tenants tab on the Units page
- Click︙(More Options) next to tenant whose information you’d like to remove
- Click Remove Tenant (please note that you can't undo this action)
- Click Accept in the confirmation window to delete the Tenant