As a property staff member, you have the ability to add and remove tenants from your Property profile.
Adding a new Tenant Member
Click the Add Tenant button to view the Add Tenant form.
Enter the tenant’s details into the form. You’ll need to complete all of the required fields before continuing
Select whether or not this tenant’s information will show up in the video intercom directory using the Enable Directory Listing toggle.
You’ll also have the option to add Access Credentials to their account if your property uses key cards or fobs.
Click Save Tenant to submit the form. Once the form has been submitted, the Tenant will receive an invitation to download the GateHawk Resident App.
Editing an existing Tenant
Click the Tenant tab in the main navigation bar to view the Tenants page.
Locate the tenant whose information you’d like to edit.
Click the More Options (three dots) icon attached to the resident’s information to open the options drop down.
Click “Edit Tenant” to open the Edit Tenant screen and make any necessary changes.
Click Save Tenant to save your changes or click Cancel to undo your changes.
Removing a Tenant
Removing a tenant will immediately revoke their access credentials as well as their guest’s access credentials.
Click the Tenants tab in the main navigation bar to view the Tenants page.
Click the More Options (three dots) icon to open the options drop down.
Click “Remove Tenant” to open the confirmation window. Please note that you can't undo this action afterwards.
Click “Accept” to delete the Tenant. If you’ve changed your mind and no longer wish to remove them, click “Close”.