Each GateHawk Video Intercom comes with the Call A Manager feature for visitors to use. When users interact with this feature, it will dial out a phone call to the number listed on the property contact. 

To locate this number follow the steps below. 

  1. Click the Profile tab in the navigation bar to see the My Property Details page.
  2. Locate the Company Information section.
  3. Locate the Phone Number item. This is the phone number associated with the Call A Manager feature on the video intercom. To edit this number, use the Edit Property Profile button at the top right-hand corner of the page.


Some best practices for using the Call A Manager feature are listed below:

  • Enter a phone number that is accessible by multiple individuals. This ensures visitors calls won't go unanswered when a specific staff member is out of office.
  • Train all property staff on the phone system connected to this feature of the video intercom. To allow a visitor access the staff member will be required to press the * (star) key.